Certified Supplier Quality Professional (CSQP) Practice Exam 2025 - Free CSQP Practice Questions and Study Guide

The primary purpose of the "5 Whys" technique is to identify the root causes of defects or problems within a process. This method involves asking "why" repeatedly—typically five times—in response to a particular issue, which helps to peel away the layers of symptoms and uncover the fundamental cause of a problem.

By drilling down into the reasoning behind a defect, teams can gain insights that may not be immediately apparent, leading to more effective solutions. This approach is particularly valuable in quality management and continuous improvement initiatives, where understanding the exact source of a just-found issue is crucial for developing strategies that prevent recurrence.

The other options pertain to different objectives and do not align with the specific aim of the "5 Whys." For example, creating new products involves innovation and design processes, developing supplier relationships focuses on collaboration and negotiation, and outlining company policies pertains to governance and operational procedures, none of which connect to the root cause analysis central to the "5 Whys" method.